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Support for customers impacted by Australian bushfires

We’re thinking of our customers and communities impacted by the devastating bushfires. 


When you’re ready, ANZ is here to help.


We have announced a range of support measures including a financial assistance package. Impacted customers are encouraged to visit their local branch or contact ANZ to discuss their personal or business circumstances.


Personal banking customers

Please call us on our dedicated hotline: 1800 149 549 (Mon-Fri 9am to 7pm).


Business banking customers

Please get in touch with your ANZ relationship manager. If you do not have a relationship manager, please call 1800 149 549 (Mon-Fri 9am to 7pm).


Private banking customers

Please get in touch with your Private Banker.


ANZ Insurance customers

Please call ANZ Insurance on 13 16 14 or visit anz.com/insuranceclaims to lodge a claim or to discuss the full range of support available.


Branch closures

Some branches may be closed or have adjusted opening hours due to the bushfires. 

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