A message from the ANZ CEO
In recent times, Australia has seen an increase in sophisticated scams and fraud. It’s a serious problem affecting many of us.
Criminals are constantly changing the ways they scam and defraud the community and we all have a part to play in staying vigilant.
Simple tips to help protect you and your money:
- If something seems too good to be true, it usually is. Pause and verify before acting.
- Be suspicious of anyone asking you for personal information or a payment.
- Be wary of unexpected links – even if it appears to come from a legitimate source.
- Never give unsolicited callers remote access to your computer or your banking details - even if they claim to be from ANZ. Consider calling your bank back via their listed details.
- Be wary of a professional-looking advertisement for jobs as a ‘money transfer agent’. What you may unintentionally be doing is transferring stolen money on behalf of criminals.
- Consider using PayID® to make a payment. When you use PayID, the name connected to the account is automatically populated. This can help you check your money is going to the right place before you pay.
Finally, remember, ANZ will never ask you for banking details over email, text or phone.
What to do if you think you’ve been scammed
Don’t be embarrassed – cyber-criminals are skilled at getting you to act quickly. It has happened to others; we can only assist if we know about it.
If something doesn’t feel right or you think you’ve been the victim of a scam, contact us immediately.
You can find more information including our contact details, on our website. Visit anz.com and search for ‘Security Centre’ to learn more.
I hope this information helps make your banking experience even safer; we’re in this together.
Shayne Elliott, Chief Executive Officer, ANZ