Update on customer remediation impact on 2H19 results
Within continuing operations, remediation charges recognised in the second half of 2019 will be $405m after-tax ($485m before tax), largely related to product reviews in Australia Retail & Commercial for fee and interest calculation and related matters. These include historical matters recently identified during the period, as well as refinements to estimates of existing customer compensation programs and associated costs.
Discontinued operations 
Within discontinued operations, remediation charges recognised in the second half of 2019 will be $154m after-tax ($166m before tax), primarily associated with the advice remediation program and customer compensation charges for other Wealth products.
The charges relate to issues that have been identified from reviews to date and these reviews remain ongoing.
ANZ Chief Financial Officer Michelle Jablko said: “We recognise the impact this has on both customers and shareholders. We are well progressed in fixing issues and have a dedicated team of more than 500 specialists working hard to get any money owed back to customers as quickly as possible.”
 All items are approximates on an unaudited after tax basis (in applicable tax jurisdictions unless otherwise stated)
 Discontinued operations represents our Australian Wealth businesses sold or agreed to be sold including OnePath Pensions and Investments, ANZ’s aligned dealer groups and OnePath Life